About Me
ITILV3 Expert Certified Professional with over 11 years of experience in IT
Service Management
Enterprising leader with a strong record of contributions that invigorated
businesses and enhanced internal controls:
o Defining service standards / guidelines that serve as benchmark for
excellent service delivery as per global standards & SLAs; analyzing data
for improvement & improving client satisfaction
o Conceptualizing & implementing business & technology strategies using
an analytical and hypothesis driven approach
Expertise in analyzing operating data and statistics to identify opportunities,
develop action plans, and implement process improvements
Expertise in steering the successful rollout of complete ITIL life-cycle involving
defining scope, setting timelines, analyzing requirements, identifying
dependencies and evaluating risks & issues as per budgets
My Expertise
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$59/hr
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