Grace Omini

Dedicated and experienced professional with over 5 years of expertise in English instruction, customer support, and data management, with a strong focus on the FamilySearch platform and educational support services. Proven ability to assist diverse global audiences in resolving complex account issues related to LDS.org, FamilySearch, and BYU Pathway portals.

Skilled in using CRM tools such as Zendesk, Genesys, Reach, and Anthology, to deliver efficient and empathetic support. Experienced in indexing historical records, correcting discrepancies in family trees, guiding patrons through the process of merging duplicate records in family tree, Comparing BYU Idaho, Ensign College, and BYU Pathway official and unofficial transcripts using the GPA Calculator to ensure there are no descrepancies.

Proficient in training and mentoring work study students on tools like Clockify and providing academic assistance to TEFL and BYU Pathway students, especially in navigating challenging assignments a