About Me
As a service quality expert with extensive experience in Quality Management Systems QMS, project management, and service delivery, I am passionate about driving excellence and exceeding customer expectations. I have a proven track record in supporting ISO 9001 and[removed]surveillance and re certification audit in the telecommunications sector, demonstrating my ability to implement robust processes and cultivate strong relationships with internal and external stakeholders.
My expertise lies in identifying and defining issues, developing criteria, and documenting processes, policies, and procedures in compliance with ISO requirements. I excel in managing both internal and external audits, recommending procedural changes, and monitoring the closure of audit findings. I am skilled in conducting Quality Assurance QA reviews, analyzing data for quality control purposes, and overseeing corrective actions to drive continuous improvement.
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