Olumuyiwa Kuponiyi

As a seasoned professional with over 16 years of experience in Loss Prevention, Security Training, and Customer and Business Support, I bring a wealth of knowledge and expertise to every project and role I undertake.

In my current capacity as a Senior Security Operations and Customer Experience Consultant, I leverage my diverse expertise to provide strategic guidance and support to organizations seeking to enhance their security measures and improve customer satisfaction.

Whether its developing comprehensive security training programs, optimizing customer support processes, or implementing innovative solutions to enhance the overall customer experience, I am dedicated to delivering excellence in everything I do.

With a proven track record of success and a passion for continuous improvement, I am well equipped to tackle the challenges of todays dynamic business environment and drive positive change for the organizations I serve.

MY PROFESSIONAL SKILLS

Security Operations Training
Loss Prevention Strategies & Techniques
Security Vulnerability Assessment
Security Protocols, Procedures, and Best Practices,
Customer Interaction & Issue Resolution Management
Planning, Goal Setting & Attainment Strategies
Strategic Planning
Problem Solving and Decision Making
Communication and Training
Adaptability and Flexibility in the Implementation of the Foregoing

Institutional Membership/Fellowship include:

American Society for Industrial Security ASIS Intl, USA, Memb #: 727630;
Association of Security Educators & Trainers ASET, V.A., U.S.A. Memb. #: 667;

Nigerian Institute of Training & Development NITAD, Nig., Memb. #: 1230;

Institute of Industrial Security & Safety of Nigeria IISSN, Memb. # IISSN006, Founding Member and Fellow.

ADDITIONAL DESCRIPTION I am:

Customer focused and result oriented Social Media Marketing, Business Support & Customer Experience professional with solid understanding of niche online services, products, business processes and support dynamics.

Offering 15+ experience providing quality product recommendations and solutions to meet personal financial and business product support needs; and exceeding expectations.

Demonstrated record of growing corporate revenue by capturing demonstrable evidence of such growth called Share of Checkout and meeting targets while leveraging needful communication skills.