Oluchukwu Nzekwe

I am a dedicated customer service professional with over a year of experience providing exceptional support through phone, email, and chat channels. Holding a Bachelors degree, I have developed strong analytical and communication skills. In my previous role at [Previous Company Name], I excelled in active listening, enabling me to address customer needs effectively and empathetically. My proficiency with CRM systems ensured accurate record keeping and efficient issue resolution, leading to a 15% reduction in response time. Committed to continuous learning, I stay updated on product knowledge to provide timely and accurate information to customers. My goal is to build and maintain strong customer relationships, ensuring satisfaction and loyalty. Additionally, I have experience in Account Management, Customer Relationship Management, Account Coordination, Tendering, and Contract Management, enhancing my ability to manage diverse client needs and complex processes.