Lagos, Nigeria
Customer support and management specialist. IT support specialist.
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About Me
Hey there, Im Raphael. I have a strong background in customer service, Im skilled in technical support, and Ive got a passion for helping others. I am confident in my ability to contribute effectively to every team Im a part of and provide exceptional support to customers.
In my previous role as a Customer Support Specialist at Rotinuol Consultancy services, I developed a deep understanding of customer needs and concerns while providing timely and accurate assistance. I excelled in resolving customer inquiries and issues through various channels, including phone, email, and live chat, ensuring customer satisfaction and retention. My commitment to delivering high quality support resulted in consistently positive feedback from customers and colleagues alike.
One of my key strengths is my ability to communicate effectively and empathetically with customers, regardless of their technical proficiency or level of frustration.
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