About Me
With over six years of experience across various customer facing roles, including supervisory positions, I have developed a strong foundation in problem solving, customer retention, and team development—skills I am confident would add value to your team.
Most recently, I have worked as a Freelancer at AVAS Flowers via Upwork, where I helped customers resolve complex issues with their online purchases while ensuring a high retention rate and consistent sales. Prior to this, I supported customers dealing with roadside emergencies at Collective Solution, which honed my ability to stay calm under pressure and deliver quality service quickly and compassionately.
Earlier in my career, I served as a Healthcare Advocate at Concentrix, helping members navigate insurance benefits, prescriptions, and over the counter purchases. This role reinforced my communication skills and deepened my ability to build rapport—something I carried into my four year tenure as a Supervisor at ResultsCX, where I
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