Olamilekan Oladipo

I am Olamilekan Oladipo, a seasoned Senior Technical Support Engineer specializing in Microsoft Dynamics 365 Finance and Operations D365 F&O. My extensive knowledge of the D365 platform enables me to efficiently troubleshoot and resolve complex technical issues, ensuring minimal downtime and optimal system performance. I excel in incident management, guiding the team to log, categorize, prioritize, and resolve incidents within SLAs.

My role involves mentoring junior engineers, sharing best practices, and fostering a culture of continuous learning. I contribute to and maintain a comprehensive knowledge base to enhance team efficiency. Committed to continuous improvement, I identify and implement process enhancements, collaborating with cross functional teams.

I prioritize clear communication, addressing both technical and non technical stakeholders needs, ensuring high customer satisfaction. I stay updated on emerging technologies, facilitating ongoing team training and development