About Me
A pragmatic and commercially astute Business Analyst with extensive experience facilitating the implementation of Digital Transformation, Business Change, and Process Improvement projects within Retail and Telecommunications. Demonstratable experience in creating user centred designs and collaborating with technical SMEs, user experience specialists and solution architects to ensure fit for purpose digital solutions. Excels in performing gap analysis, data analysis, process re engineering, requirements gathering, stakeholder management, user engagement and UAT. An expert in utilising UML methodologies and BPMN 2.0 standards to provide graphical insights and recommend solutions which drive process optimisations and efficiencies. Proficient with several tools, including Atlassian Jira & Confluence, Axure, Balsamiq and Lucid chart. In depth knowledge of SDLC, Waterfall and Agile methodologies; and Scrum frameworks
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