About Me
Customer Support[removed]at SaaS company in Marketing Domain. GEO USA, Canada, EU, Australia, NZ.
Working with renewals customer SMB and Agency
English speaking manager of sales[removed]
Proposed eight new feature requests based on customer
insights, six of which were successfully implemented,
improving user experience.
Assisted in onboarding new team members by delivering
training and ensuring smooth integration into workflows.
Mentored new employees, helping them achieve
proficiency in tools, processes, and customer interaction
standards.
Acted as a bridge between customers and the company,
ensuring timely and effective resolution of escalated
issues.
Streamlined support processes, reducing response times
by 25%, and maintained a 90%+ customer satisfaction
rating through effective issue resolution.
Introduced a feedback loop to continuously improve
service quality and align with customer needs.
Explore & Appreciate my Work
Oksana Mykytenko has not added any portfolio
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My Education
Work Experience
Certifications
$12/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
Followers
Total Refund
0
Contest Completed
0
Member since
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