About Me
Results driven IT professional with 4 years of experience in Technical Application Support, Incident
Management, and Change Lifecycle Operations. Skilled in leveraging tools such as ServiceNow and
Grafana to enhance support efficiency and user satisfaction. Proven ability to minimize service
disruptions, resolve production issues promptly, and align IT services with evolving business objectives.
Experienced in leading change initiatives, documenting release activities, and improving end user
experience through systematic testing and root cause analysis. Recognized as a Subject Matter Expert
SME, collaborating with cross functional development and support teams to drive continuous service
improvements and operational excellence.
My Expertise
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$17/hr
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