Nomsa Sphika

Nomsa is a dedicated and results driven Business/System Analyst IT professional with experience in the Information Technology Sector within Banking & Finance, Insurance Industries. Products exposed to: SWIFT Payments/Messages, Credit Products Loans, Overdrafts & more and Insurance Products Life cover & short insurance. She has extensive experience on multiple software development projects, formulation of use case narratives and user stories. Experience with modelling diagrams such as UML, BPMN. Experience in SDLC methodologies such as AgileScrum & Waterfall. She has recently been working and gaining experience on CRM projects leveraging from Salesforce as an adaptive tool or platform. Excellent with problem solving, facilitating, and engaging stakeholder throughout related and providing related solutions. She obtained her Bachelor of Technology degree in Industrial Engineering which has assisted her to understanding the complexity of processes, systems and implementing solutions wi