Philippines, Philippines
Email and Chat Technical Support Specialist
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Local Time - 06:15 AM
About Me
Provide assistance to customers needing technical application/network related problems assistance via email and chat
Assist with customer’s basic billing and presale inquiries
Attend to emails/tickets requiring technical support via Zendesk
Create or report issues/bugs with the client’s application
• Assist customers regarding their billing issues and inquiries
• Answer inquiries about the client’s plans and services
• Provide basic troubleshooting for phone and connection issues
Tier 3 Technical Support Specialist
• Attend to client escalated cases that require policy exemptions and a higher tier of technical support
• Attend to cases of customers who escalated their issues via social media
• Serve as the client’s last line of support for customers who are threatening to file legal complaints
• Provide assistance to agents needing additional troubleshooting steps
• Answer agent inquiries related to policy and processes
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$10/hr
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$ 0
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0
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