About Me
A fanatic of studying user/customer behavior and their mindset.
I am a Customer Experience advocate with 8 years of domain experience across industries.
I am a believer that every behavior of your target audience is an opportunity for you. You need to have the patience to listen, understand, detail out and enact accordingly.
Every Customer behavior is different depending on the product/service you are selling. Hence, I have had ground level experience in understanding user behavior and journey across industries starting from Hospitality, Logistics, and Media to Lifestyle.
I also believe that how you sell is more important than what you sell. Therefore, I am a coach for building/optimizing internal processes for exceptional external deliverables.
A continuous work of great customer experience combined with internal process improvement is needed for a wow experience which in turn will solve your revenue concerns of both acquisition and retention.
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