About Me
With over 25 years of executive leadership experience across Healthcare, Telecom, and BFSI, I help organisations bridge the gap between inefficient processes and peak operational performance. My approach combines the rigor of Lean Six Sigma Green Belt certified with the deep insights of Speech Analytics to identify friction points and engineer high impact solutions.
What I offer to your business:
Process Re engineering & SOPs: I dont just write policies; I design scalable workflows. I have authored and rolled out SOPs across 33+ locations, reducing non conformances by 30%.
Speech Analytics & CX Strategy: I leverage AI driven analytics to identify churn factors and improve First Call Resolution FCR, previously delivering projected savings of $4M in the telecom sector.
Quality Excellence: Expert in establishing CQI Continuous Quality Improvement frameworks and achieving national healthcare accreditation standards.
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