
About Me
I’m Nirmala, a Customer Experience Specialist with 9+ years of experience in technical support, SaaS, and eCommerce. I have worked extensively on chat, email, and voice support, handling complex customer queries and delivering high resolution solutions with a strong focus on customer satisfaction.
I specialize in troubleshooting, CRM tools, ticket management, and process improvement. I have consistently maintained a 95%+ customer satisfaction rate and have experience collaborating with cross functional teams to resolve escalations and enhance product experience.
I can help businesses with customer support operations, Shopify/eCommerce assistance, technical issue resolution, and customer retention strategies. I am reliable, detail oriented, and committed to delivering timely and effective solutions that improve overall customer experience and business growth.
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$6/hr
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