About Me
As technical support engineer with over 5 years, I specialize in helping customers resolve their technical and most pressing issues.
As a certified Technical Support Specialist, my real strength lies in creating and maintaining excellent support relationships, understanding their problems, and helping my customers as a Technical Support Specialist resolve their issues by first understanding their complaints and then resolving it expediently.
In my experience, I have onboarded customers, trained new team members, maintained a high CSAT score of 80% and setup CRM tools to help companies meetup with their SLAs and documented and developed knowledgebase materials.
My core industry soft skills include:
• Programming: Java, HTML, Python, SQL and Basic C#
• Data Analysis
• Database Management
• System Automation
• Technical Documentation
• Onboarding and Implementation
• Agile Framework
Hands on experience with:
• CRM: Zendesk, Freshdesk, Hubspot, Jira
• Communication Platfor
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