About Me
8 years of total experience in the BPO Industry. Latest position is a Subject Matter Expert, where I am responsible for supervising the performance and development of trainees and specific agent groups for improvement. The said function is a specific job post with permanent responsibilities and task lists, assumed by the person selected for the said position. Selected individuals may belong to Top to Middle Tier operational employees, Floor Support, Performance Coach, among other positions. Employees assigned with the said position assume full responsibilities of the job grade.
Trying to explore jobs that can help improve skills acquired from previous work experience.
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