Nilay Sule
Bengaluru, India
CX & Operations Leader | Customer Support | Process & Scale Expert
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Local Time - 07:26 PM
About Me
I help businesses build, scale, and optimize customer operations that drive retention, efficiency, and measurable business outcomes.
With 12+ years of experience, I’ve led large customer support teams and worked with startups and D2C brands to improve customer experience, reduce churn, and streamline operations.
I specialize in:
Setting up customer support chat, email, voice from scratch
Improving CSAT, FCR, and response times
Solving D2C challenges like cart abandonment, RTO, refunds, and delivery experience
Building SOPs, training systems, and QA frameworks
Partner/vendor management and scaling support teams
Turning customer feedback into actionable insights for product and growth
Whether youre a startup building support from zero or a growing company looking to scale efficiently, I focus on practical solutions that deliver results.
My Expertise
Explore & Appreciate my Work
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My Education
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Certifications
$31/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
Followers
Total Refund
0
Contest Completed
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