About Me
Having 3.5 years of working experience into Major Incident Management & Incident Management.ITIL certified Major Incident Management MIM expert and IT Service Management specialist driving compliance and efficient service delivery through expertise in Incident, Problem, and SLA processes. Proven ability in leading time critical Bridge Calls, translating technical information, and providing exceptional customer service.
Having hands on experience in client handling, handling P1 & P2 severity incidents. I am confident that my experience in handling critical incidents, driving process enhancements, and ensuring high service quality aligns perfectly with the requirements of this role.
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