About Me
Analyst experienced in
diagnosing and resolving complex technical
issues to minimize downtime and increase
productivity.
Skills : Customer satisfaction CSAT, Support Engineers, Chat, voice process, provided L1 support ,
acted as a primary contact, resolving issues promptly, managed service now Queues for incident,
requests, problems and changes, Ensured SLA compliance, priotized calls, and followed escalation
procedures, monitored and closed incidents and problems efficiently, maintained high call quality and
customer satisfaction.
Key skills: Microsoft office , virtual private networkVPN, software installation, software
troubleshooting, customer support, ticketing systems, service level agreementsSLA , IT Escalation ,
incident management, snow, service now, technical support, experience of remote desktop support for
retail stores , users and corporate users.
windows, mac, retail stores: pos, mpos, Rfid, scanners, printers , remote support and solu
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$5/hr
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