Nids Esplana

With two decades of experience in customer service and a proven track record of building brand loyalty, I specialize in creating exceptional customer experiences that drive business growth. I’m a customer support expert with a passion for problem solving, and I thrive on designing scalable processes and providing real time support.

My expertise spans a wide range of tools and platforms, from e commerce Shopify, Amazon, eBay and logistics Printful, Shipstation, 3PLs to leading support CRMs Freshdesk, Zendesk, Intercom. Ive successfully supported diverse brands like Reveel, The WOD Life, and Earth Echo Foods, consistently delivering results that elevate customer satisfaction.

My core strengths include: Strategic Support: Crafting knowledge bases, training materials, and workflows. Platform Versatility: Seamlessly managing support across multiple e commerce and live chat tools. Proactive Problem Solving: Identifying and resolving issues before they impact your business.