Nick Greaves

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A well perceived operations and Area manager with many years’ experience in travel industry.  

Passionate about excellent customer service and driven by commercial targets, with a proven track record of setting up and then leading delivery and project teams through many challenging situations that demand good judgment, resilience and flexibility under pressure. Hard driver of supplies with proven negotiation skills with strong communication and relationship building skills.  

CURRICULUM VITAE  

PERSONAL DETAILS  

Name: Nicholas Morgan Greaves  

Date of Birth:16 December 1972  

Address: 8 Trenavin Close Credition Devon EX17 2EZ  

Tel No: [removed]  

Mobile[removed]Email [removed]  

Clean driving licence 1991  

EDUCATION & QUALIFICATIONS  

Sept[removed]Apr 1986Washford Heath School, Ward End Birmingham  

May[removed]Sept 1987Queen Elizabeth School, Crediton, Devon  

Sept[removed]May 1989West Somerset School, Minehead, Somerset  

Grade B  

Maths, English and Oral Skills  

Grade C  

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Home Economics and Integrated Humanities  

Courses Attended and Passed  

April 1990Floor Manager McDonalds Restaurants Grade B  

May 1991Hotel and Catering Board NVQ  

Royal Institute of Food and Hygiene Honours  

June 1992First Aid at Work  

May 1994Health and Safety at Work McDonalds Internal  

Sep 2009 M.O.T. Motivating our teams In house package on  

motivational methods  

Jan 2010 Managing negative behaviour  

Nov[removed]Feb 1997Overseas. Basic Turkish Language Course.  

April 2011 – May 2011 Tefl Course and passed Thailand  

EMPLOYMENT HISTORY  

February 2019 to Present Online English Teacher for Star English China.  

AS A TEFL ESL Teachers I work with students whose first language is not English and help them to improve their vocabulary, reading comprehension and writing. Preparing students for exams, assisting immigrants, assigning papers, grading tests and monitoring progress and giving feedback  

October 2018 to Present Freelance Telemarketing and Data entry and Data checking and cleansing.  

October 2014 to Present Events staff and bar Person at Somerset county cricket club.  

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June 2013 to October 2019 Olympic Holidays Area Manager All Turkey and Kos Greece.  

Responsibilities: Seasonal Position  

Smooth running of resort operation ensuring the  

welfare of the representative and guest’s welfare are  

taken care of.  

Dealing with daily problems and providing an effective solutions, checking quality and ensuring health & safety standards are maintained  

Staff training in resort.  

Meeting required sales targets and generating new ideas for resort income.  

Covering for Representatives in resort, when required to maintain a daily need for customer service.  

Report writing and liaising with UK office and suppliers to agree courses of action.  

Nov 2011 – Company sold May 2013  

STAY4CHEAP own online hotel business  

Responsibilities:  

Contracting  

Web loading  

Invoicing  

Taking reservations online and over the telephone  

PETONA  

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Telemarketing company Google campaign calling to market products  

Dec 2010 – May 2010RELIABLE HOLIDAYS  

Working with Teletext customers on the telephone, booking accommodation, flights and transfers using an online system  

Sep[removed]April 2012 Native English Teacher Bursa Turkey  

Yildrim Primary School  

Responsibilities:  

Lesson Planning  

Speaking Functions with course book.  

Class room management  

Planning new games for lessons to make lessons Fun  

May12 –Oct 12 Anatolia Sky Holiday Sole rep Dalyan Turkey  

Role as First choice and Holidays 4u  

March[removed]Aug 2011HOLIDAYS 4U, TURKEY  

Area Manager  

Responsibilities:  

Smooth running of resort operation ensuring the welfare of the representative and guest’s welfare are taken care of.  

Dealing with daily problems and providing an effective solutions, checking quality and ensuring health & safety standards are maintained  

Staff training in resort.  

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Meeting required sales targets and generating new ideas for resort income.  

Covering for Representatives in resort, when required to maintain a daily need for customer service.  

Report writing and liaising with UK office and suppliers to agree courses of action.  

Contracting hotels as needed with in resort and obtaining competitive market rates.  

I also have experience of working in the in UK office dealing with reservations and agency sales.  

Mar[removed]Feb 2005COSMOS HOLIDAYS  

Team Leader  

Training of staff and recruiting.  

Resort budgets and accounts  

Communicating with local agents.  

Reporting Leading a small team and operation of 3 resorts and 18 hotels.  

Dealing with guest welfare and sales targets.  

direct to area manager and UK office regarding legal issues and health and safety.  

Oct[removed]Mar 2004 Temporary Manager of convenience store  

Responsibilities:  

General running of the store, staff welfare, health and safety.  

Budgeting and cost control.  

Staff training.  

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Holder of alcohol licence.  

Reporting to area manager and head office  

Oct[removed]Sept 2003FIRST CHOICE GROUP HOLIDAYS  

Overseas Resort Sole Representative, various destinations  

Responsibilities:  

Airport duties i.e., controlling staff and passenger welfare and dealing with any situations which may arise.  

Working to and achieving company set sales targets.  

Cover of Area Manager Maldives and Sri Lanka for Hayes and Jarvis holidays.  

March[removed]Sep 1998MANOS HOLIDAYS  

Overseas Resort Representative  

Responsibilities:  

Ensuring that Guests have a trouble free stay, dealing with problems i.e. incident reporting.  

Liaison with Hoteliers, London office and, when necessary, the British Consulate.  

Organising and selling trips  

Airport and transfer duties.  

Feb[removed]Jun 1998MCDONALDS, SYDNEY, AUSTRALIA  

Dec[removed]Feb 1998CHAPLINS SUPERSTORE TAUNTON, SOMERSET  

Seasonal Employment  

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Mar[removed]Nov 1997Sole management of restaurant in Turkey  

Mar[removed]Nov 1996MANOS HOLIDAYS  

Overseas Resort Representative  

Jun[removed]1996MCDONALDS RESTAURANTS LTD  

Apr[removed]1995Assistant shift running Floor Manager  

Sept[removed]Apr 1990Training Squad  

Jun[removed]Sept 1989Part time crew member  

Sept[removed]Jun 1989HELLIKERS TEA ROOMS / SHOP  

Y.T.S. Programme  

References available on request