La Union, Philippines
Customer Support Agent / Teacher
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Local Time - 07:43 AM
About Me
As a Customer Support Agent, I assist customers via email and chat. I also became a part of back office team and my main job was to handle and resolve product complaints from customers. It was my job to ensure that all complaints were being handled and addressed promptly in a timely manner. Moreover, I was also trained to help my teammates with order related tasks such as order cancellation, replacement for defective and missing orders and lastly, processing of refund for customers who were dissatisfied with the products.
We develop strong customer relationships through e-mail and chat within the assigned task and as part of the sales process. We are responsible to resolve customer concerns like tracking codes, expected delivery dates, product knowledge, offer discounts and update customer profile.
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$3/hr
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