Nerissa Sumague

I am a professional virtual assistant with 8 years of experience in sales, technical support, and customer support ensuring exceptional service and seamless task execution. Given the 8 year experience as voice, chat and e mail specialist, I am well skilled in multitasking and delivering timely, high quality assistance to clients. I also have certification in Social Media Management, Copywriting, Canva Graphic Design and Facebook ads. Proficient in social media management, email management, Microsoft 365 and Google tools to streamline workflows, enhance communication, and ensure efficient task management. Committed to learning, adapting, and helping clients achieve their goals efficiently and professionally. I also pursued Bachelor of Science in Hotel and Restaurant Management at Mapúa Malayan Colleges Laguna. With a background in Hotel and Restaurant Management, I bring exceptional customer service, organizational, and time management skills to my role as a Virtual Assistant.