Neha Chakraborty
Siliguri, India
Independent Hospitality Auditor | Luxury Guest Experience Expert
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Local Time - 12:30 AM
About Me
I am a seasoned hospitality professional with 12+ years of experience in luxury operations and quality assurance. My background includes roles with premier brands like The Oberoi and Marriott, where I earned the Bill Marriott Guest Recognition Award for service excellence.
As an independent hospitality auditor, I specialize in mystery shopping and service quality assessments. I deliver objective, data driven narratives that identify operational gaps and enhance the guest journey.
Core Expertise:
Service Audits: Comprehensive evaluation of Front Office, F&B, and Housekeeping against international luxury standards.
Technical Reporting: Delivering precise, chronological audit narratives.
Quality Assurance: Monitoring SOP compliance to ensure brand consistency.
I am meticulous and analytical, dedicated to maintaining high service integrity.
My Expertise
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$17/hr
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