Neeta Kakade

I am a BCA graduate with hands on experience in the insurance sector, having worked with ICICI Lombard and HDFC Ergo. My role primarily involved interacting with customers, explaining policy benefits, premium structures, and key features of insurance products. I consistently achieved my sales targets by effectively communicating product value and handling objections to convert potential leads into successful sales.

My strong performance and dedication were recognized through internal contests and led to my promotion to the role of Quality Analyst. In this role, I took on several responsibilities, including:

Monitoring and evaluating customer interactions to ensure adherence to company standards and compliance guidelines.

Providing constructive feedback to sales and customer service teams to enhance communication quality and improve customer satisfaction.

Identifying process gaps and suggesting improvements to optimize call handling and reduce errors.

Preparing quality reports and