Navin Manoharan

I am to here to explore my interest in freelanopportunities in Operations, Business Transformation, Learning & Development, or Customer Experience. With over 18 years of leadership across India’s leading retail, food tech, and mall operations , I bring a proven record of strategic transformation, remote team enablement, and customer centric innovation.
In my recent leadership roles—most notably as Associate Director at Zepto Café and DGM of Mall Operations at ECRL—I spearheaded large scale operational expansions, digitized key processes, and implemented agile SOPs that improved both efficiency and customer satisfaction. My tenure at Jubilant FoodWorks, where I led business transformation initiatives for South India, further honed my ability to drive digital solutions, manage remote L&D platforms, and lead high impact cross functional projects.
What distinguishes me is my adaptability to virtual collaboration, asynchronous workflows, and data backed decision making using tools