Naveen Sharma
PRO
Greater Noida, India
BPO Customer Experience & Service Delivery Expert 20+ Years
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Local Time - 08:33 PM
About Me
I’m a seasoned BPO Operations and Customer Experience Consultant with 20+ years of experience, including 9 years at British Gas. I specialize in setting up customer service operations, creating SOPs, managing transitions, and improving service delivery for small and mid sized BPOs.
I help businesses streamline processes, train frontline teams, and enhance client satisfaction through structured governance and performance management.
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$14/hr
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