Naomi Peters
, Nigeria
SaaS Support & CRM Ops | HubSpot | Workflow Automation | Zendesk
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Local Time - 05:08 AM
About Me
Are your support operations held together by manual effort? Is your CRM underbuilt and your team losing customers to process gaps?
Thats the problem I solve.
Im a Support Operations and CRM Specialist with 4+ years of experience across SaaS, fintech, logistics, and e commerce. I help growing teams build the systems, automations, and workflows that make customer support scalable and CRM operations actually functional.
On the support side, Ive managed high volume ticketing environments, built knowledge bases, handled escalations, and designed AI powered helpdesk systems using Zendesk; set up intelligent triage, custom intent detection, and end to end AI agent procedures.
On the CRM side, I build HubSpot workflows from scratch: data migration, pipeline configuration, lead scoring, automated sequences, and Zapier integrations.
I work best with SaaS companies and startups that need someone who understands both the customer facing and operational sides of the business.
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$1850/hr
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$ 0
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