About Me
I am a results driven Senior Analyst with experience in IT Operations, Retail Application Support, and Incident Management. Skilled in ServiceNow, BMC Control M, and mainframe batch processes, I specialize in troubleshooting, SLA management, and ensuring smooth IT service delivery. I have a proven track record of maintaining 98%+ SLA compliance and providing end to end support for enterprise applications. I am passionate about delivering reliable solutions and supporting businesses with efficient IT services.
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