Having 7+ years of professional IT experience in Development of the various projects in different technologies.
Handled multiple projects for IT Service Management (ITSM) tools implementation and customization based on ITIL best practices.
Having 3.8+ years of experience in Managing, Administrating and Developing Service-Now
Design of workflows of the processes in Service-Now.
Configure Service-Now tool for the defined processes.
Design and develop scripts for any customization required.
Technical implementation and support of various service-now modules which includes Incident, Change ,Problem and Service catalog.
Proficiency in Building Notifications
Expert in building surveys
Expert in implementing processors in service now
Maintain service now instances including:
Building, testing, rolling out new workflow
Building, running reports on a regular basics
Experience on integration of SNOW with other tools like Xmatters,Email outlook etc. Core Skills
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