Mulweli Sinthumule

I am mulweli. I have 2 years experience as a Technical Support Agent, I am adept in the maintenance, upgrade, and improvement of multiple systems. Moreover, while on the job experience has afforded me a well rounded skill set, including first rate organization and project management abilities, I excel at

Troubleshooting Linux Ubuntu, CentOS, Apache, Nginx, MySQL, etc.
Troubleshooting of Websites, SSL certificates
Assist clients quickly and efficiently resolving a variety of common web hosting related issues, such as CMS installation, diagnosing common HTTP error codes, DNS zone configuration, FTP connection, Email client configuration, diagnosing PHP based errors, MySQL configuration, setting up cron jobs, and other common cPanel based tasks.
Assist with different hosting products such as Shared, Reseller, and VPS
Assist with communicating on current document processes and assist in improvement suggestions.
Troubleshoot issues escalated by the L1/L2 teams for L3 Resolution