About Me
Senior Engineer at BOL TV
Jan 2015-Present
Upgrade Firmware & Configure Cisco Hard phones.
Managing IT Service Management and IT Asset management Teams.
Create reports to update the higher management on team’s progress.
Make SOP’s and technical report writing for IT policies and processes.
Procurement of IT Equipment’s as per requirement.
Resolved daily complains regarding LAN, printers, software’s installation etc.
Maintain inventory of assets like computers, printers scanners etc.
Coordinate with vendors in case of hardware faulty.
Performing various activities like system movement, profile configuration etc.
Manage workflow and service request through client’s call ticketing system.
Provide assistance to management level with proper resolution.
Installation of Softphones X-lite and Eyebeam and hard phones Cisco.
Coordination with vendors through emails.
Coordination with vendors for purchasing of equipment’s.
Managing IT Service Management
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$5/hr
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