About Me
• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
• Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Basic knowledge of Networking, Firewall, Virtualization, Storage shall be added advantage
• Active Directory User/ID creation, delete, reset, update, distribution, list/security and accesses, if required
• Provide VPN support including end user setup and problem
• Perform procurement/RMA duties as and when required and liaise with vendors, keep t
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