Working on ServiceNow cloud based platform to implement Service Management Solutions.
Implemented IPCC and custom module on ServiceNow.
Created custom application for client.
Experience in automating processes by designing flow in HP Operations Orchestration.
Experience on implementing Server/Network monitoring solution using monitoring tools like HP Operations Manager HPOM for Windows, Sitescope.
Strong knowledge on Incident, Problem , Change Management and Configuration Management.
Custom Application in Custom Scope
Development of Incident, Change, Problem and Catalog module
Personalizing form, list and views
Designing UI policy, UI actions, Business rules, Client Scripts, UI page, UI script etc
Configuring notifications, events, Script Actions, script include etc
Designing reports and scheduling them
Configuring and scheduling jobs
Adding/maintaining system properties
User administrations, knowledge management
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