
About Me
I’m Krishna, a passionate Business Analyst specializing in IT Service Management ITSM and process optimization. I help organizations streamline operations, improve service delivery, and align IT processes with business goals. Skilled in Incident, Problem, Change, and Service Request Management, I create clear documentation like BRDs, FRDs, and process flow diagrams that drive results.
With hands on experience in ITIL frameworks, ServiceNow, and data driven analysis, I focus on identifying gaps, improving SLAs, and enhancing customer satisfaction. My goal is to translate complex requirements into simple, actionable solutions that add measurable value.
If you need a reliable, analytical, and detail oriented professional to elevate your ITSM processes and deliver operational excellence — let’s collaborate!
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