About Me
Im committed to driving operational excellence, as a Quality Assurance, customer interactions, customer satisfaction, and elevating customer experiences with almost 3 years prof. experience in sales operations. Sales and Service Excellence. Quality control, Quality check in pre sales and post sales to ensure superior quality as per Standard operating procedure SOP, Compliance Standards CPS, and Standard Level Agreement SLA. Perform regular sales audits and reviews to ensure compliance with established quality standards. Developed and Implemented a quality assurance process to improve the quality of Products & Services and customer satisfaction. Tracked KPIs to identify areas for improvement and Analyzed MIS Data to identify trends and patterns. Collaborate with cross functional teams to address and resolve quality issues and Improve quality standards on time. Generated detailed reports on quality metrics and presented findings to management.
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$3/hr
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