About Me
Embarking on my career in customer support, I began as a chat support agent, swiftly
addressing customer queries with precision. Transitioning to voice support, I enhanced my
communication skills, ensuring personalized interactions to resolve issues effectively.
Afterward, I orchestrated strategic brand partnerships in a software firm, boosting
international sales and revenue through collaborative initiatives for market expansion. Finally,
I transitioned to a leadership role as a team coach, where I applied my expertise to guide and
empower a team of support agents, fostering a culture of excellence and driving continuous
improvement to deliver exceptional customer experiences.
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