About Me
Experience Summary
Having 10.5 Years of experience in Software development in HP - PPM Project and Portfolio Management and Oracle PL/SQL with strong analytical and programming skills.
More than 5 years of experience in Configuring Applications using ServiceNow tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
Trained and worked on HPSM 9.1.
Worked in one end to end implementations of Service Now.
Experience in Installation and Configuration of different modules of Service-Now.
Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management , Service Catalog and CMDB.
Hands on experience developing CMS in Service Now.
Created Knowledge articles & mentored & trained business users & Helpdesk users on ServiceNow platform.
Hands on experience i
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