Delhi, India
Professional Research Analyst and Project Manager
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Local Time - 04:25 AM
About Me
Experience of 12 years in managing, organizing and strengthening the operation in BPO/KPO industry under voice and non-voice processes. Proficient in efficiency enhancement, process delivery, team management and soft skill development.
Currently working as a self employed for all computer online job works, designing and analytics.
1. Excellent analytical, Negotiation & Inter-personal skills with demonstrated
communication and relationship management abilities.
2 Handled process while chatting and mailing with onshore clients, resolve
all queries of associates.
3. Worked on new “Premium Reconciliation” projects, where direct
Communication with the clients, analysis on critical cases.
4. Trained to the new associates and mentoring of process related
information.
5. Set the meetings and took the huddle of team members for any new
update. Monitored all the work item Queues.
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$5/hr
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$ 0
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