Mohana Lekkala

I am a Technical Support and QA Specialist with over 6 years of experience in customer support, issue analysis, and manual testing. I specialize in identifying user problems, reproducing bugs, and ensuring smooth product functionality by working closely with support and product teams. My background allows me to understand both customer expectations and system behavior, helping businesses improve product quality and user satisfaction.

I have experience handling support tickets, documenting defects, validating features, and maintaining clear process documentation. I am comfortable working with ticketing systems, collaboration tools, and structured testing workflows in fast paced environments. As a freelancer, I support SaaS and digital product teams with technical support operations, product testing, quality validation, and user focused improvements. I am detail oriented, reliable, and committed to delivering accurate and efficient solutions in remote work environments.