Lakhimpur, India
SW APP CLOUD TECHNICAL SUPPORT ASSOCIATE
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Local Time - 07:29 AM
About Me
Identify and report incidents, determine the nature, impact, and true extent of the
incident, and take required action and follow up.
➔ Understanding and solving customer queries at the earliest with direct contact through
phone and/or email.
➔ Documents troubleshooting efforts and customer information in data capture tool and
when required, transfers call or promptly notifies responsible party for resolution.
➔ Maintaining high customer satisfaction ratings and service level agreements.
➔ Provide Level I support for End User applications and infrastructure, according to the
approved Incident Management processes.
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$6/hr
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