Mohamed Sabry

Mohamed N. Sabry
Learning & Development Specialist | Bilingual Customer Service Trainer | Instructional
Designer
With over 20 years of experience in Learning & Development, Mohamed N. Sabry is a trusted expert
in designing and delivering customer service training across retail, telecom, government, and call
center sectors. Fluent in Arabic and English, he has trained more than 33,000+ professionals across
MENA and GCC, shaping service cultures with empathy, technical fluency, and cultural intelligence.
Mohamed’s training philosophy is rooted in a customer centric mindset, blending storytelling,
humor, and multimedia design to create engaging, results driven programs. His work has aligned with
regional excellence standards, including active cooperation with the Dubai Service Excellence
Scheme DSES—reinforcing his commitment to elevating service quality across the UAE.
He has also led specialized programs for English speaking professionals, helping them
communicate effectively in Arabi