Mohamed Ali

My name is Mohamed Ali abo Zeid. I am a seasoned customer service professional with extensive experience in the airline, e commerce, and technology sectors. I am currently employed as a Customer Service Airline Agent at IGT Solutions for Lufthansa Airlines in Dubai, where I provide exceptional customer service by assisting On Amadeus System with flight bookings, seat reservations, and handling luggage issues.

I have a strong background in handling customer inquiries and complaints, having worked for prominent companies such as Amazon, Microsoft, Expedia, Zalando, and Sony. My roles have ranged from processing orders and returns to providing technical support and troubleshooting hardware and software issues.

I hold a Bachelor’s degree in Languages and Translations German language from Al Azhar University in Cairo. I am proficient in German C1 level and have a B2 level proficiency in English. My key skills include decision making, interpersonal skills, and exceptional communication