Bengarulu, India
IT Support Officer
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Local Time - 02:15 AM
About Me
PROFESSIONAL PROFILE
Eleven years of Hands on Experience in Service Desk, System administration, incident management, and change management
Working knowledge of Windows XP, Windows 7, Windows 2000 Server, Windows Server 2003 and Windows Server 2008
Active Directory, DHCP and DNS Administration.
LAN and WAN support
Working knowledge of Incident Management and Change management.
Attending Service Delivery Calls, conference calls with clients located in Australia, the US, UK and India, and coordinating with Service Desk for incident Management.
Extensive background in complex and challenging environments with proven ability to represent the company with Clients
Ensuring that all trouble tickets allocated are actioned, updated with all detail, resolved and closed within the agreed SLA.
Support for Microsoft Office suite
IT and ITIL operation in a corporate sector.
Maintaining and managing network printers
Support for VPN users
Troubleshooting Mac computers
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