About Me
Im a Shopify Virtual Assitant for 2 years, I normally do product research and listing, and I also upload enhanced images, videoes, and gifs to create an eye catching product description. Im also in charge of generating daily, weekly, and monthly reports by extracting data in Shopify analytics. Ima former Quality Assurance Analyst for 3 years, where I normally do call monitoring and auditing for both inbound and outbound, I also audit chat and email support agents. I conduct one on one coaching to discuss what transpires during the conversation and talk about the best practices and opportunities of the agent. Also, most of the administrative task I work on is creating reports for stakeholders and clients. Lastly, I was a Customer Service Representative, where my previous companies trained me very well to become efficient in handling different kinds of customer service related concerns such as billing, credit management, technical related issues, complaints, and escalations.
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