Michelle Lucero
Quezon City, Philippines
Quality Assurance Specialist and Customer Service Representative
Local Time - 05:28 PM
About Me
A skilled Quality Assurance Specialist with a focus on auditing email interaction to maintain or enhance customer service standards. Proactive experience in monitoring and suggesting actions for improvement. Prior experience as a Customer Delight Specialist involved in responding to customer emails in regard to subscription management, processing orders, tracking shipments, and addressing billing inquiries effectively. Additionally, served as a Messaging Customer Experience and Sales Agent, promoting and selling products or services while providing personalized solutions to retain customers. Extensive background in Customer Service Chat Support, handling guests request, questions and concerns through email and chat interactions.
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