Michelle Guilalas
Valenzuela City, Philippines
Content Moderator
Local Time - 07:43 PM
About Me
I currently work as a Player Support Specialist. In this role, I provide excellent customer support to players by promptly investigating and resolving their inquiries through ticketing systems, email, or live chat.
Before this, I worked as a Trust and Safety Associate, where I was responsible for monitoring user generated submissions on our platform. I applied strict guidelines to determine whether the content should be allowed or restricted, helping to maintain a safe and trustworthy environment for all users.
Promoted to Escalation Analyst after 4 years; responsible for reviewing and verifying content escalated from frontline support, often requiring special handling or client specific instructions. Authorized to process sensitive or high priority cases.
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$5/hr
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