Michaela Sarmiento
Batangas City, Philippines
Top Rated Customer Support
Local Time - 11:45 PM
About Me
Im Ma. Michaela Sarmiento, and I bring over four years of experience in customer service, supporting international e commerce clients including a leadership role with a UK based BPO campaign.
Throughout my career, I’ve led teams, optimized processes, and helped reduce issue escalations, all while ensuring a consistently high level of customer satisfaction. My experience includes hands on support through email and chat, as well as operational oversight, including team coaching, performance tracking, and process improvement.
I’m proficient in platforms like Salesforce, Zendesk, and HubSpot, along with various productivity tools. I’m also highly analytical, detail oriented, and committed to enhancing both the customer experience and internal operations in a fast paced, results driven environment.
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